Privacy Policy
Last updated: September 10, 2026
1. What we collect
Account information (name, email, phone, company details); home and property records entered by you or your builder (addresses, appliances, warranties, maintenance schedules, documents, photos); service-request activity and messages; payment-related records (handled by Stripe — we never store card numbers); and basic technical data needed to operate the service (session cookies, logs).
2. How we use it
To provide the service: coordinating service requests, sending the notifications and reminders you or your builder configure, maintaining home records, and processing membership billing. We do not sell your personal information or use it for third-party advertising.
3. Who sees your information
Your information is shared with the parties needed to do the work: your builder, the homeowners of homes a builder manages, and subcontractors assigned to a job see the details relevant to them. Public subcontractor profiles show only the information the subcontractor chooses to publish.
4. Service providers
We rely on a small set of processors to run the platform: Vercel (hosting), Supabase (database and authentication), Stripe (payments), Resend (email), Twilio (SMS, where enabled), and Vercel Blob (file storage). Each receives only what it needs to perform its function.
5. Text messaging (SMS)
Where texting is enabled, we send service-related text messages only: appointment scheduling and confirmations, technician dispatch and arrival notices, service request updates, and maintenance reminders. You opt in by providing your mobile number and enabling text notifications in your portal settings. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP at any time to opt out and START to re-subscribe; reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as required to deliver the messages (our SMS provider, Twilio).
6. Cookies
We use essential cookies only — signing you in and keeping your session secure. We do not use advertising or cross-site tracking cookies.
7. Retention and deletion
We keep records while your account (or your builder’s account) is active, and as required for legal and accounting purposes. To request deletion of your personal information, contact us at the address below; note that some records (e.g. billing history) may need to be retained where the law requires.
8. Security
Data is encrypted in transit, access is scoped per builder tenant, and payment details are handled entirely by Stripe. No system is perfectly secure — keep your password private and contact us immediately if you suspect unauthorized access.
9. Changes and contact
We’ll update the date above when this policy changes. Questions or requests: joekelly4496@gmail.com. See also our Terms of Service.